Frequently Asked Questions
Do you a physical store? I would like to try your products before purchasing
Unfortunately, we do not have a physical shop/stockist since the pandemic started.
I am unsure of which shade to get, how do I get a shade match?
For shade match, you may follow our reference photos and comparison chart. Also do look through the line description for each shade. If you're still in doubt, drop us a direct message on Instagram with either (or both) 1. your usual foundation brand and shade 2. a photo of yourself with good natural sunlight. Our representative will recommend the best match from our current range
I got a shade that's too fair for my skin tone. Can I exchange it?
Due to hygiene and operations reasons, we do not offer exchanges unless it's an error on our end; loss mail or damaged item.
Are your products suitable for acne/sensitive skin?
Yes, all our products contains only the good stuff and none of the nasties. However, if you're allergic to very specific ingredients, do take a look at our full list of ingredients on our product pages before making a purchase. If in doubt, check with your dermatologist.
Are your products safe for pregnant ladies?
We do have lots of pregnant mummies using our products and we have not had a single complain so far! Our products are free from parabens, sulfates, and none of the nasties.
Can I do a manual order via DM?
Yes, if you prefer to order directly via our socials, you may drop us a direct message on Instagram. However, it's only for bank transfer or PayNow. Drop us the list of items you would like, we will let you know the total amount and PayNow to UEN T17LL0795G
My product is not working properly. How do I replace it?
While defect rates are low, it may happen every now and then. Any defects should be reported within 1 month from date of purchase. We will provide appropriate remedy depending on the defect. Any defects after 1 month or any error caused be end-user will not have replacements
Payment & Delivery
What forms of payment does the shop have?
We accept Credit/Debit Cards, PayNow and Bank Transfers. We use shopify payment for our credit/debit cards. It's 100% safe!
Card payment error?
If you are experiencing card payment error, do try to clear cache under your browser settings. Alternatively, you may try to check out using PayNow
How to use discount codes?
If you have any existing discount code, apply it at the end when checking out (it's at a page during the end of checkout) . If your code is not working, drop us a Direct Message on our Instagram and our rep will get back to your within a couple of hours.
How to check order status?
All local orders will receive update via our courier UrbanFox. The tracking will be sent via SMS and Email. Do check your Spam Folder. If you don't get an Email/SMS update via UrbanFox within 1-2 working days, drop us a Direct Message on Instagram or email us email@example.com
How is shipping fee calculated?
For local orders, it is a flat fee of $4, waived for purchase $55 and above. For International orders, it will depend on your location, it ranges from $5 - $15. We do have discounted shipping for purchase $55 and above. Shipping fee is calculated upon checkout.
May I order and self collect at your office/warehouse?
We do not offer self collection, but we do offer 1. On-Demand courier (via Lala Move) 2. Free shipping for purchase $55 and above.
I received an incorrect item. How do I go about getting my correct Item?
Occasionally, we do get errors on our operational end. In the event this happens, you may drop us a Direct Message us on Instagram or Email us with: your order number and what you received. We will arrange a new parcel to be delivered to your door step.
My query isn't answered here. How do I get the fastest response from your team?
For all other inquiries, drop us a direct message via our Instagram: www.instagram.com/abductcosmetics